All clients are reminded to read the policy on refund and cancellation for home visits and club courses.
Home Visits – Sessions may be cancelled and re-arranged provided I receive your instruction no less than 48 hours before the course time. Cancellations on the day of the session may incur the full cost of the session or result in a reduced subsequent session. Please be aware that Bertie Dog Training operate a waiting list system and only work with a limited client group in order to prioritise clients and maintain quality. To ensure we receive your message please telephone us and not email. Deposits will only be refunded where adequate notice is given.

Private one-one sessions – Refunds will be considered with respect to four sessions provided no cancellations have been made without giving adequate notice of at least 48 hours by telephone only. Where possible due to unforeseen circumstances alternate sessions will be offered for one-off cancellations only. When booking one-one sessions  the first session will levy a charge of 65% of the total fee, the second, third and fourth sessions will be discounted pro rata at 11.65% of the total. Where refunds are considered to be appropriate, you will receive Please note in any event any refunds are agreed they will be made will be as follows:

One session 11.65% of the total less a charge of £15 for any reading materials.
Two sessions 23% of the total less a charge of £15 for any reading materials.
Three sessions 35% of the total less a charge of £15 for any reading materials.

Payment is strictly required within 7 days of the arranged visit and if not received we reserve the right to offer the session to clients on our waiting list. If under any circumstances payment is delayed three days after the first session is concluded, and we have to remind you, an extra 10% will be levied on the outstanding amount.

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